1. Introduction

At Daydream Studio LLC (referred to herein as “Daydream Studio”, “Daydream”, “we”, or “us”), we value transparency and the protection of your digital rights. This Privacy Policy outlines the types of personal information deemed necessary to collect, how it is used, and how we safeguard your data.

This policy applies to all services provided by Daydream Studio LLC, including, but not limited to, Daydream Host, our video games, our websites, and our software applications (collectively, the 'Services'). By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide our services, process payments, and ensure network security.

A. Information You Provide

• Account Information - When you register, we collect identifiers such as your name, email address, mailing address, and phone number.
• Financial Information - To process orders, we collect payment details. Note that Daydream Studio LLC does not store full credit card numbers; these are handled by our secure payment processors (e.g., Stripe, PayPal).
• Support Data - Information you provide when submitting support tickets or contacting us directly.

B. Information Collected Automatically Upon Using Our Websites

Like many other websites, we make use of log files. The information inside these log files includes:

• Internet Protocol (IP) addresses.
• Type of browser and Internet Service Provider (ISP).
• Date/time stamp and referring/exit pages.
• Number of clicks to analyze trends, administer the site, track user's movement around the site, and gather demographic information.

C. Information Collected Automatically Upon Using Our Game Applications

We also collect data regarding your usage of our video game applications. The following information includes:

• Game Telemetry - When you play our video games, we may collect anonymous hardware specifications (CPU, GPU, RAM), crash logs, and gameplay data (achievement progress, playtime) to help us optimize performance and fix bugs.
• Platform Data - If you access our Services via a third-party platform (e.g., Steam, Epic Games Store, Discord), those platforms may share your account ID, username, and authorized data with us to facilitate gameplay or authentication.

3. How We Use Your Information

We use the collected data for the following purposes:

1. Service Provision - To provision servers, manage your account, and provide technical support.
2. Communication - To send transactional emails (invoices, password resets) and, with your consent, promotional updates.
3. Security and Fraud Prevention - To detect, prevent, or otherwise address fraud, security, or technical issues. This includes screening orders for high-risk indicators.
4. Compliance - To satisfy any applicable law, regulation, legal process, or enforceable governmental request.
5. Product Improvement - To analyze game telemetry and crash reports to improve stability, fix bugs, and balance gameplay elements.

4. Cookies and Tracking Technologies

Daydream Studio services such as Daydream Host uses cookies to store information about visitors' preferences and record user-specific information on which pages the user accesses.

• Session Cookies - Essential for keeping you logged into the billing panel.
• Analytics - We may transmit non-personally identifying data to services like Google Analytics to understand site usage.
• Management - You may disable cookies through your individual browser options, though this may prevent the Control Panel from functioning correctly.

5. Information Sharing and Disclosure

We do not sell your personal data. We only share personal information outside of Daydream Studio LLC in the following limited circumstances:

• Infrastructure Partners - We provide information to our subsidiaries, affiliated companies, or other trusted businesses (such as our upstream data center providers) for the purpose of processing personal information on our behalf. These parties process such information based on our instructions and in compliance with this Privacy Policy.
• Legal Requirements - We may disclose data if we have a good faith belief that it is reasonably necessary to protect against harm to the rights, property, or safety of Daydream Studio LLC, its users, or the public as required or permitted by law.
• Business Transfers - If Daydream Studio LLC becomes involved in a merger, acquisition, or sale of assets, we will ensure the confidentiality of any personal information involved and provide notice before it is transferred.
• Platform Partners - We may share necessary game data with platforms like Valve (Steam), Epic Games, or Discord to validate licenses, unlock achievements, or facilitate multiplayer sessions.

6. Data Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.

• Encryption - We use SSL/TLS encryption for data in transit (e.g., your payment details).
• Access Control - We restrict access to personal information to employees, contractors, and agents who need to know that information to process it on our behalf.

7. Children's Privacy

Daydream Studio LLC does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to us, please contact us immediately, and we will endeavor to delete that information from our databases.

8. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Right to Access - You may request a copy of the personal data we hold about you.
• Right to Deletion - You may request that we delete your personal data, subject to our need to retain data for legal or billing compliance.
• Right to Correction - You may update your personal information at any time via the Client Area.

For California Residents: Pursuant to the California Consumer Privacy Act (CCPA), residents of California have the right to request disclosure of the categories of personal information collected, the sources of that information, and the business purpose for collection. To exercise these rights, please contact us at privacy@daydreamstudio.cc.

9. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party sites.

10. Changes to this Policy

We may change this Privacy Policy from time to time. We will post any changes on this page. By continuing to use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

11. GDPR Compliance (EEA & UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights under the General Data Protection Regulation (GDPR). Daydream Studio LLC is committed to facilitating these rights.

A. Legal Basis for Processing

We process your personal data based on the following legal grounds:

1. Contractual Necessity - Processing is necessary to fulfill our service agreement with you (e.g., setting up your VPS, processing payments).
2. Legal Obligation - We are required to retain certain records for tax and accounting purposes.
3. Legitimate Interests - We process data to detect fraud, ensure network security, and improve our services.

B. Controller vs. Processor

It is important to distinguish how we handle different types of data:

• Daydream Studio LLC as Controller - We act as the Data Controller for your direct account information (name, email, billing details) and game telemetry data.
• Daydream Studio LLC as Processor - For our Daydream Host clients, regarding the content you host on our servers (e.g., game saves, databases, files), you are the Data Controller, and Daydream Studio LLC is the Data Processor. We have no knowledge of, or access to, the specific personal data you may store on your VPS or Dedicated Server. You are responsible for ensuring your use of our services complies with GDPR regarding third-party data you collect.

C. International Transfers

Daydream Studio LLC is located in the United States (Wyoming). By using our services, you acknowledge that your personal data will be transferred to and processed in the United States. We rely on the necessity of this transfer for the performance of the contract between you and Daydream Studio LLC.

D. Your Rights

Under GDPR, you have the following rights:

• Right of Access - You have the right to request a copy of the Personal Data we hold about you.
• Right to Rectification - You may correct inaccurate data via your Client Area or by contacting support.
• Right to Erasure ("Right to be Forgotten") - You may request that we delete your Personal Data, subject to our legal obligations to retain financial records.
• Right to Restriction of Processing - You have the right to request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability - You may request a copy of your personal data in a portable, machine-readable format.

To exercise these rights, please contact our Privacy Officer at privacy@daydreamstudio.cc. We will respond to valid requests within 30 days.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Daydream Studio LLC
30 N Gould St Ste R
Sheridan, WY 82801
Email: privacy@daydreamstudio.cc